All orders placed on us.ninetyroll.co are fulfilled and shipped from our U.S. warehouse in City of Industry, California.
Orders are typically processed within 1 business day. Once shipped, delivery usually takes 2–5 business days, depending on your location and the shipping carrier.
Depending on your order and delivery address, we may ship your package via USPS, UPS, FedEx, or another trusted shipping carrier.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Once your payment has been successfully received, you will receive an order confirmation email.
After your order has been packed and dispatched, a second email containing your tracking number will be sent to you.
Please note that once an order has been packed and the tracking email has been issued, the order enters automatic processing and can no longer be modified or canceled. Please carefully review all order details before completing your purchase.
Tracking numbers may take up to 12 hours to activate after shipment confirmation.
Please make sure your shipping address is correct when placing your order. If you need to make a change, contact us as soon as possible. We will do our best to update your address before your order is shipped.
Once an order has been shipped, we may not be able to make changes to the delivery address.
All orders are processed Monday through Friday, excluding public holidays.
Once your order and payment have been confirmed, orders are typically dispatched within 24 hours.
Please note that processing and shipping times may be longer during holidays, product launches, restocks, high-volume periods, or temporary stock shortages.
If a delivery is unsuccessful due to:
- an incomplete or incorrect address,
- failure to collect the parcel from a local pickup point,
- or refusal of delivery,
additional shipping fees may apply for reshipping the order.
We accept secure payments through major international and regional payment providers, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Why was my payment declined?
For security and fraud prevention purposes, certain transactions may be automatically reviewed, declined, or temporarily blocked by our enhanced anti-fraud system designed to prevent unauthorized card usage and fraudulent activity.
Orders with mismatched billing information, unusual payment activity, or multiple failed payment attempts may require additional verification before processing. If your card payment is unsuccessful after multiple attempts, we recommend completing your purchase using PayPal for a smoother and more secure checkout experience.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us:
us@ninetyroll.co
(Incl. your order# in the e-mail)
For packages that are not retrieved and are being returned, Ninety Roll Co. reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us:
us@ninetyroll.co
(Incl. your order# in the e-mail)
