Return Portal
Need to return or exchange an item? Enter your order number and the email associated with your order below to get started.
- 1 Find Order
- 2 Select Items
- 3 Review
- ✓ Done
Start a Return
Enter your order details to start a return.
Select Items to Return
Choose the items you want to return and select a reason for each.
How would you like to resolve this?
Choose Replacement Products
Select a replacement product for each item you are returning.
Review Your Return
Return Policy
You may request a return within 15 days of receiving your order. Items must be unused and in their original packaging.
Return Request Submitted
Your return request has been received. We will review it and get back to you shortly.
Your request ID:
Need to cancel your order? Orders that have not yet been shipped can still be canceled. Please contact us within 12 hours at: us@ninetyroll.co
Return or exchange an item? Please review our international return policies below before starting your request. If you would like to exchange an item, please return your original purchase and place a new order.
Shipping & Customs Requirements
- Customers are responsible for all return shipping costs.
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Approved returns should be sent to our return facility in California, United States.
The detailed return address and shipping instructions will be sent to you by email after your return request has been submitted and approved.
Please do not ship your return before receiving the return instructions. Make sure to follow the instructions provided in the email before shipping your return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.Once the returned package arrives at our logistics center and passes inspection, the refund process will begin.
