FAQ
ORDERS & PAYMENT
Q: Can I update my order after it’s been placed?
A: If you need to modify your order, please email us immediately of placing it (within 24 hours). Our support team checks emails daily and will do their best to assist.
Once an order has been packed and the tracking number has been sent, it is processed automatically and cannot be modified or canceled.
Please ensure all order details are correct before finalizing your purchase.
Q: What forms of payment do you accept?
Q: What currency is used on your website?
A: All prices on us.ninetyroll.co are displayed and charged in U.S. Dollars (USD).
SHIPPING & LOST PARCELS
Q: Do you ship worldwide?
A: No. us.ninetyroll.co currently ships to U.S. addresses only.
If you are located outside the United States, please visit our international website at ninetyroll.co to place your order.
Q: Are there any additional customs fees after checkout?
Q: How long does it take for me to receive a package?
A: Orders are typically processed within 1 business day and delivered within 2–5 business days after shipment.
Please allow approximately 3–7 business days in total to receive your package, depending on your location and the shipping carrier.
Q: where do you ship out orders?
A: All orders placed on us.ninetyroll.co are shipped from our U.S. warehouse in City of Industry, California.
Q: What happens if my package is lost?
A: If a parcel is confirmed lost due to logistics issues or force majeure (such as loss during transit, customs issues, or packages marked as delivered but not received), Ninety Roll will provide a one-time reshipment solution in accordance with our Lost Parcel Policy.
Parcel loss policy
A parcel may be considered lost due to logistics carrier responsibility or force majeure, including but not limited to:
- Loss during international transit
- Customs delays, seizure, or clearance issues
- Tracking status shows “Delivered” but the customer did not receive the parcel (e.g. porch theft or misdelivery)
In such cases, despite the actions or failures of third-party logistics providers, we will arrange free reshipment, we will provide a one-time voucher equal to the original order value for the customer to reorder the item. If the original item is out of stock, the voucher may be used to select an alternative item of the same value.
Our Resolution Policy
If a parcel is confirmed lost under the circumstances above:
- We will arrange one (1) free reshipment of the original order at no additional cost.
- Reshipment will be processed after verification with the logistics carrier.
Reshipment will be arranged after verification with the logistics carrier. This process may take up to seven (7) business days. The replacement order will be shipped using the same or an equivalent shipping method.
Refunds & Limitations
Once a free reshipment has been dispatched, the original order is no longer eligible for a refund. Refunds will only be considered if:
- The replacement shipment is also confirmed lost.
- The replacement parcel is returned to us by the carrier.
Customer Responsibilities
To help us assist you efficiently, customers are required to:
- Provide a complete and accurate shipping address
- Monitor tracking information once provided
- Contact us within 7 days of the latest tracking update if an issue occurs
Failure to do so may affect eligibility for reshipment or support.
Fraud Prevention Notice
To protect our customers and our business, Ninety Roll reserves the right to:
- Decline reshipment or refund requests in cases of suspected fraud or abuse
- Request additional verification before processing a reshipment
Contact Us
If you believe your parcel has been lost, please contact our support team at:
us@ninetyroll.co
Include your order number and tracking details for faster assistance.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns requested within 14 days of delivery, provided the item is unworn, unused, in its original condition, and returned with all original tags and packaging.
To start a return, simply submit your request through our Return Portal before sending your item back.
Please note that customers are responsible for all return shipping costs. We do not provide return shipping labels.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will prioritize sending a replacement, and a refund will only be considered if a replacement is unavailable.
To help avoid unnecessary returns, we recommend checking our size guide carefully before placing your order. If you’re unsure about sizing, feel free to contact us—we’re happy to help you choose the right fit.
Q: Can you exchange an item if the size doesn’t fit?
PRODUCT INFO & CONTACT US
Downtown Vs Pinnacle Pants Ninety Roll
The Downtown pants feature a baggier, more relaxed fit compared to the Pinnacle pants in the same size.
Downtown Vs Pinnacle Pants Ninety Roll (Click this title for more info)
